- What's the difference between a plan and credits?
- A plan (Plus, Pro, or Enterprise) is a yearly subscription: a set number of certificates plus team tools like your verified name, seats, registration imports and analytics. Credits are prepaid certificates with no subscription. They work on any plan, Free included, and last 12 months. Plenty of people only ever use Free and the odd credit pack.
- What if I send more than my plan includes?
- Add credits. Your plan's certificates are used first, then credits, soonest-expiring first. Each pack lasts 12 months from the day it's added, so credits bought for an October conference still cover next spring, past your plan's renewal.
- What if I run out in the middle of an event?
- Nothing you've already sent is affected. The send stops before it starts, tells you how many certificates you're short, and you can buy credits and carry on. The recipients you've prepared stay saved.
- Monthly or yearly?
- Paid yearly, the whole year's certificates open on day one and it costs less overall. Paid monthly, a quarter open with the first payment and the rest with the second. Either way, use them whenever you like during the year. If a monthly payment is missed, your plan's certificates pause until it's paid.
- Do recipients or verifiers pay anything?
- Never. Receiving a certificate, keeping it in a Passport, sharing it and verifying it are free for everyone. Only the person sending certificates pays.
- What happens if I stop paying?
- Every certificate you've issued stays valid and verifiable. A lapsed plan stops its included certificates, but any credits you bought keep working until they expire.
- How is Enterprise priced?
- Per enrolled student, under an annual agreement. Most institutions start with a 60-day pilot in one department, so you can see it working before you commit.
- Can our finance office get an invoice?
- Yes. Every order comes with an invoice PDF in your organization's legal name. Pro and Enterprise can also pay against a purchase order.
- How do I pay?
- Today by bank transfer, with the reference we give you. We confirm the payment and add your plan or credits. JazzCash and Easypaisa are next.
- Can we remove “Verified by Nyvarra” from our certificates?
- On Pro and Enterprise, yes: one switch in Settings, and new certificates carry your name alone. On Free and Plus the mark always shows. The QR code stays on every certificate on every plan, because it's what lets anyone check the certificate is real.
- Is Nyvarra an accreditor?
- No. We prove who issued a certificate, to whom, and that it hasn't changed. The issuer stands behind what the certificate says.