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Talk to a person. Or get the answer in a minute.

Tell us who you are and we'll point you to the fastest route. Most questions are already answered in the Help Center; everything else reaches someone on the team.

You send certificates

Same working day

Organizers, training providers and student societies. Tell us your organization's name and the program, and add a screenshot if something looks wrong.

Frequently Asked Questions

The questions people write in with most, answered. Each links to the full article in the Help Center.

What happens if we run out of certificates mid-event?

Nothing already sent is affected. The send stops before it starts.

Nyvarra checks your balance before a send begins, so you never end up with half an event certified.

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How do I fix a mistake on a certificate I've already sent?

Correct a name or detail without reprinting. The old version is marked as replaced.

Certificates can't be edited after they're sent. That's what makes them trustworthy. Instead, you issue a correction.

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Someone says they never got their certificate. What do I do?

Delivery logs show every email, what bounced, and let you resend in one click.

Open Emails to see each certificate email: delivered, bounced or still sending.

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Do credits expire?

One-off packs that last 12 months. No subscription.

Credits are certificates you buy up front: 250 for ₨1,990, 1,000 for ₨5,990, 5,000 for ₨23,900. There's no subscription and nothing renews.

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How do I pay?

Choose a plan or pack, transfer with your reference, and we confirm it.

  1. Choose a plan or credit pack from Billing.
  2. Nyvarra shows the bank details and a payment reference for your order.
  3. Transfer the exact amount, and include the reference so we can match it.
  4. Once we confirm the payment, your plan or credits are added and your invoice is ready.
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Can our finance office get an invoice?

Every order has an invoice PDF in your organization's legal name.

Every order comes with an invoice PDF made out to the legal name in your organization settings. Download invoices from Billing.

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Can we remove “Verified by Nyvarra” from our certificates?

Every certificate has a QR code. Institution and Enterprise can switch the Nyvarra mark off.

Every certificate, on every plan, carries a QR code and verification link. They're what make it checkable, so they can't be removed.

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Why does my organization need to be reviewed?

What we check before your organization's name can appear on certificates.

Because a certificate's value depends on who issued it, a person reviews every organization before it can issue under its own name.

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Can I upload a spreadsheet of attendees?

Three ways to get your attendee list into a program.

Open your program and choose Recipients.

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Is Nyvarra really free for student societies?

Two email confirmations, then 500 free certificates a year.

Nyvarra Campus is free for verified student societies at Pakistani universities: 500 certificates a year, every Studio design and 3 committee seats.

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I can't find the certificate someone sent me.

It arrives by email. Keep it in a free Passport so you never lose it.

Certificates arrive by email from the organizer. Search your inbox, including spam, for Nyvarra or the organizer's name.

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My name is spelled wrong on my certificate.

Ask the organizer for a correction from your Passport.

Only the organization that issued a certificate can change it. You can ask them directly from your Passport.

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How do I check a certificate someone showed me is real?

Scan the QR code or enter the serial. No account needed.

  1. Scan the QR code on the certificate with your phone camera, or
  2. Enter the certificate's serial on Verify.
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The check says “revoked” or “replaced”. What does that mean?

Verified, revoked, replaced, expired, or failed integrity.

  • Credential record verified: the certificate is genuine and current.
  • This credential was revoked: the issuer withdrew it. Don't rely on it.
  • A newer credential replaces this one: the issuer corrected it. Ask for the newer version, which the result links to.
  • This credential has expired: it was valid for a fixed period that has ended.
  • The record does not match its proof: the data has been altered. Treat it as not genuine.
  • Credential not found: the serial doesn't exist. Check for typos; if it's right, the certificate isn't a Nyvarra certificate.
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Everything else

An organization application
See where it stands on Application status, and what reviewers check.
A security issue
Email info@nyvarra.app with “Security report” in the subject. Please don't post details publicly.
Is Nyvarra working?
Check Status for what we can report right now.
Building on Nyvarra
Start with the Verification API and Open Badge 3.0 documentation.
Feedback, or something we got wrong
Write to the founder directly at me@fatehalam.com. Every message is read.
Press and partnerships
info@nyvarra.app