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Tell us who you are and we'll point you to the fastest route. Most questions are already answered in the Help Center; everything else reaches someone on the team.

Frequently Asked Questions

The questions people write in with most, answered. Each links to the full article in the Help Center.

What happens if we run out of certificates mid-event?

Understand allowance shortages, first-month limits and how to resume safely after a blocked or partial send.

Nyvarra checks available capacity before a send begins. A known shortage blocks the send, but other processing failures can still leave an operation partially complete; always inspect its recorded results.

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How do I fix a mistake on a certificate I've already sent?

Issue a reviewed replacement for incorrect details, preserve the history and check delivery of the corrected version.

Certificates can't be edited after they're sent. That's what makes them trustworthy. Instead, you issue a correction.

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Someone says they never got their certificate. What do I do?

Delivery logs show every email, what bounced, and let you resend in one click.

Open Emails to see each certificate email: delivered, bounced or still sending.

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Do credits expire?

One-off packs that last 12 months. No subscription.

Credits are certificates you buy up front: 250 for ₨2,990, 1,000 for ₨8,990, 5,000 for ₨39,900. There's no subscription and nothing renews.

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How do I pay?

Choose a plan or pack, transfer with your reference, and we confirm it.

  1. Choose a plan or credit pack from Billing.
  2. Nyvarra shows the bank details and a payment reference for your order.
  3. Transfer the exact amount, and include the reference so we can match it.
  4. Once we confirm the payment, your plan or credits are added and your invoice is ready.
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Can our finance office get an invoice?

Find order invoices and payment receipts, check billing details and arrange purchase-order billing where available.

Every order comes with an invoice PDF made out to the legal name in your organization settings. Download invoices from Billing.

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Can we remove “Verified by Nyvarra” from our certificates?

Every certificate has a QR code. Institution and Enterprise can switch the Nyvarra mark off.

Every certificate, on every plan, carries a QR code and verification link. They're what make it checkable, so they can't be removed.

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Why does my organization need to be reviewed?

What we check before your organization's name can appear on certificates.

Because a certificate's value depends on who issued it, organizational access requires the applicable approval or verification process before that identity can issue. Standard organization applications are reviewed; student societies have a separate Campus confirmation route.

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Can I upload a spreadsheet of attendees?

Import CSV, Excel or JSON, add people manually, and review mappings, cleaning and duplicates before saving.

Open your certificate set and choose People.

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Is Nyvarra really free for student societies?

Two email confirmations, then 200 free certificates a year.

Nyvarra Campus is free for verified student societies at Pakistani universities: 200 certificates a year, every NyvarraStudio design and 3 committee seats.

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I can't find the certificate someone sent me.

It arrives by email. Keep it in a free Passport so you never lose it.

Certificates arrive by email from the organizer. Search your inbox, including spam, for Nyvarra or the organizer's name.

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My name is spelled wrong on my certificate.

Ask the organizer for a correction from your Passport.

Only the organization that issued a certificate can change it. You can ask them directly from your Passport.

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How do I check a certificate someone showed me is real?

Scan the QR code, enter the serial, or drop in the PDF. No account needed. Works only for certificates issued on Nyvarra.

  1. Scan the QR code on the certificate with your phone camera, or
  2. Enter the certificate's serial on Verify, or
  3. Drop the certificate's PDF file onto Verify.
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The check says “revoked” or “replaced”. What does that mean?

Verified, revoked, replaced, expired, or failed integrity.

  • Genuine: the signed record is verified and current; compare it with the person and document presented.
  • Withdrawn: the issuer withdrew the certificate. Do not rely on it as current.
  • Replaced: a corrected version supersedes this one. Open and check the replacement.
  • Expired: the issuer's recorded validity period has ended.
  • Doesn't match: the record does not match its signed proof. Do not rely on it.
  • Not found: no matching record was located. Check the identifier and original issuer; this alone is not proof of forgery.
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Everything else

An organization application
See where it stands on Application status, and what reviewers check.
A security issue
Email info@nyvarra.app with “Security report” in the subject. Please don't post details publicly.
Is Nyvarra working?
Check Status for what we can report right now.
Building on Nyvarra
Start with the Verification API and Open Badge 3.0 documentation.
Feedback, or something we got wrong
Write to the founder directly at founder@nyvarra.app. Every message is read.
News and new designs
Follow Nyvarra on Instagram (@nyvarrahq) and LinkedIn (Nyvarra).
Press and partnerships
info@nyvarra.app