Add a certificate sent to a different email

If a certificate went to an old or work email, you can still add it to your Passport.

1. Sign in to your Passport and choose Claim a certificate.
2. Enter the certificate serial and the email it was sent to.
3. Open the confirmation link we send to that inbox.

The confirmation step means nobody can add your certificate to their Passport just by knowing its serial.

Choose one claim or a verified address

Claim a certificate when you want to prove ownership of one particular record using its serial and original recipient inbox. Add an email address when you still use that inbox and want certificates sent to it to appear together in your Passport. Both require proof that you control the address.

1. For one certificate, open Claim a certificate while signed in.
2. Enter the serial printed beside its QR code and the email address the certificate was sent to.
3. Open the confirmation email in that inbox while staying signed into the Passport that should receive the claim. The claim link works for 45 minutes.
4. Return to Certificates and confirm that the correct record is available.
5. For an ongoing address instead, use Email addresses, add it, and complete its confirmation.

If you no longer have the old inbox

Ask the issuer to correct the recipient address after establishing that you are the intended holder. Knowing the serial, having the same name or possessing a public PDF is not a substitute for inbox control. Support should not bypass that ownership check merely to attach a visible record to another Passport.

If a confirmation link fails

Check whether it expired, whether a newer link was requested and whether you are signed into the intended account. Request a fresh confirmation through the relevant flow. Do not forward the link to someone else; it is an ownership-confirmation link, not a public sharing link.

Adding a verified email to Passport is not the same as changing the email used to sign in. Check account settings separately if your goal is to change your login address.