Find a certificate someone sent you

Certificates arrive by email from the organizer. Search your inbox, including spam, for Nyvarra or the organizer's name.

The email links to your certificate for verification. To download its PDF, credential JSON or Open Badge, sign in with the email it was sent to and open Certificates in your Passport. Only the recipient and authorized issuer staff can download these files.

Still can't find it? Only the organizer can resend it. Ask them to check their delivery log; they can resend in one click.

Start with the email address used for registration

Certificates are associated with the address the issuer used. Signing in with another address does not prove that the certificate belongs to you, even if the names match. A personal, university and work inbox can each have different certificates attached to them.

1. Search the original inbox, including spam, for Nyvarra, the event and the issuer.
2. Sign in with that confirmed address and open Certificates. Complete two-step sign-in if your account uses it.
3. If you use another sign-in, add and verify the recipient address in Email addresses, or claim the individual certificate.
4. If you know the serial but cannot find the email, use Verify to check whether a record exists. A public result does not by itself grant download access.
5. If no certificate was issued, contact the organizer. They can check eligibility, the recipient list and the send outcome.

Download the right version

Open the current certificate from your signed-in Passport and use the available PDF or credential export. If the record says Replaced, follow the replacement rather than circulating an old file. If it says Withdrawn or Expired, do not present the old copy as a current award.

If the download asks you to sign in again

Check that the browser is using the account linked to the certificate and that any second sign-in step is complete. A verification link opened in a messaging app's browser may not share your normal browser's session. Open it in the browser where you are signed in. Read Download access if the record is visible but the file remains unavailable.

For Seal batches and some historical workflows, the organizer may distribute files separately. An absent email does not necessarily mean no record exists; ask the issuer which delivery method they used.