Credits: packs, expiry and what they unlock

Credits are certificates you buy up front: 250 for ₨2,990, 1,000 for ₨8,990, 5,000 for ₨39,900. There's no subscription and nothing renews.

• Each pack lasts 12 months from the day it's added, so credits bought for one event cover the next.
• Your plan's allowance is always used before credits.
• When you hold more than one pack, the one expiring soonest is used first.
• An eligible active 1,000 or 5,000 pack also unlocks unlimited custom NyvarraStudio designs while its credit perks remain active. A 250 pack is certificates only.

Institution plans get 10% off every pack. Buy credits from Billing.

How credits are consumed

Available plan allowance is used before purchased credits. If several unexpired packs are available, credits are consumed from the pack that expires soonest. Each pack has its own lifetime; buying another pack does not mean every older pack receives a new expiry date.

What larger packs actually unlock

Eligible active packs of 1,000 or more credits provide unlimited NyvarraStudio design capability while their perks remain active. All issuers can browse the library; the perk concerns custom design limits. It does not automatically add team seats, advanced attendance tools, Seal or historical imports. Check Billing for the account's effective limits.

Choose and confirm a pack

1. Check the currently available allowance and unexpired credit balance.
2. Count the certificates needed for the next send, including multiple types for the same person.
3. Choose a pack that covers the gap and review its price, any applicable discount and payment instructions.
4. Complete the order through Billing and wait for payment confirmation.
5. Return to Billing and verify the added balance and expiry before resuming a blocked send.

If paid credits do not appear

Open the order and distinguish payment submitted from payment approved. An uploaded receipt is evidence for review, not confirmation that the balance has already changed. If the order is approved but the balance is wrong, contact support with the order reference instead of creating another order for the same payment.

The expiry of an unused credit balance affects future issuance. It does not change the expiry or validity of certificates already issued; those have their own signed status and dates.