Invoices and purchase orders

Every order comes with an invoice PDF made out to the legal name in your organization settings. Download invoices from Billing.

• Check your legal name, address and tax number before ordering, because they're printed on the invoice.
• Institution and Enterprise can pay against a purchase order. Send it to us with the order reference.

Prepare the billing identity before ordering

Check the legal name, billing address and relevant tax details in the organization's settings. The payer, the issuer's display name and the legal entity on an invoice can serve different purposes; finance teams should verify the actual billing identity before approving payment.

Find the right document

1. Open Billing and locate the relevant order or invoice.
2. Compare the reference, plan or pack, billing interval, amount and currency with the purchase you intended.
3. Download the available invoice PDF and, once payment is confirmed, the available payment receipt.
4. Provide the documents to your finance team along with the payment reference so they can reconcile the transaction.

Invoice versus receipt

An invoice identifies what is being charged; a payment receipt records confirmed payment. An invoice alone is not proof that the plan has been activated. Likewise, a bank receipt uploaded for review is not yet a Nyvarra confirmation of payment.

Purchase orders and corrections

If your organization requires a purchase order, arrange the applicable Institution or Enterprise process with support and include the Nyvarra order reference. Do not assume that creating an internal purchase order automatically grants credit terms or activates the account.

If issued billing details are wrong, contact support before paying against a mismatched document. Keep the original reference in the conversation. Changing settings later does not guarantee that a previously issued invoice is retrospectively rewritten.