If you're on an earlier plan

If you have an earlier plan, use your existing term and the account's Billing record to establish its allowance and renewal conditions. Do not apply a new plan's headline allowance retrospectively.

• The plan once called Starter is now called Organization. Review the quoted allowance and effective date when renewing.
• For an earlier Institution agreement, compare the offered renewal with your existing terms.
• If you're on Pro, contact us before your renewal and review the available transition with support.
• Check Billing for any converted event-pack or top-up credits and their recorded expiry; standard credit packs last 12 months.

Use your own billing record as the reference

Older accounts can retain older plan names, allowance periods or contractual arrangements. A familiar internal name does not necessarily mean that a newly advertised plan's price or entitlement already applies to your current term. Check the plan, period and balance displayed in Billing.

Before renewing an older arrangement

1. Record your current term's end date, allowance basis and remaining credits.
2. Review the offered renewal or migration quote, including the new plan name, interval, price and feature limits.
3. Ask support to explain any mismatch between the old agreement and the offered renewal before paying.
4. After activation, check the new allowance period and credit balances instead of assuming unused historical allowance carries forward.

If an old pack was converted to credits, inspect its recorded balance and expiry. Do not infer the migration result from the name of the old product alone. An account-specific grant can also differ from standard public pricing.

Keep earlier invoices and agreement references when asking about migration. They help support distinguish a current configuration issue from the terms of a historical purchase.