Paying by bank transfer

1. Choose a plan or credit pack from Billing.
2. Nyvarra shows the bank details and a payment reference for your order.
3. Transfer the exact amount, and include the reference so we can match it.
4. Once we confirm the payment, your plan or credits are added and your invoice is ready.

Use the payment methods offered on your current order. If checkout or payment changes are unavailable, contact support before transferring money.

Before transferring money

1. Open the order in Billing for the correct organization. Check whether it is a plan payment, renewal or credit pack.
2. Read the exact currency, amount, account details and reference on that order. Use the current instructions rather than bank details copied from an old message.
3. Transfer once and retain the bank's transaction reference or receipt.
4. Submit the requested payment details or receipt on the order. Explain any difference between the payer's name and the organization's name when relevant.
5. Wait for review and inspect the order status. Confirmed payment and applied plan or credits are the completion checks.

Understand payment states

Payment due means the order is waiting for payment. Submitted or under review means the receipt has been received but is not yet approved. Needs attention or rejected means the reviewer could not verify the supplied information; read the reason and correct the existing order. Approved payment should be followed by the intended plan or balance appearing in Billing.

If something went wrong

For a missing reference, wrong amount or payment from another account, contact support with the order reference and transaction evidence. Do not repeat the transfer merely because a browser page timed out. If checkout itself is temporarily unavailable, use support rather than sending money to an account remembered from another order.

Only use payment methods actually offered in the current checkout. Do not infer that card or wallet payment is available from an old announcement or a provider's logo elsewhere.