What happens if you run out mid-event

Nyvarra checks available capacity before a send begins. A known shortage blocks the send, but other processing failures can still leave an operation partially complete; always inspect its recorded results.

• Exhausting your balance does not itself withdraw certificates already issued.
• The send tells you exactly how many certificates you're short.
• Your recipients stay saved. Add credits and carry on where you left off.

Your certificates page also warns you ahead of time when a set has more recipients than your remaining balance, and suggests the smallest pack that covers the difference.

Read the actual reason for the block

• Available allowance exhausted: add credits or choose an appropriate plan.
• First monthly payment restriction: compare the send with the initially opened allowance, not the full yearly figure.
• Credits expired: inspect each pack's expiry and available balance.
• Payment pending: wait for the order's approval; sending a bank transfer is not immediate activation.
• Account or issuer paused: resolve that standing issue; more credits may not remove it.
• Feature or seat limit: this is a capability limit, not a shortage of certificate units.

Resume safely after adding capacity

1. Inspect the existing send to see whether it was blocked before starting or whether any items completed.
2. Confirm the extra capacity in Billing.
3. Reload the set and review the intended recipients and previews again.
4. Retry the failed operation or remaining items through the offered controls. Leave already-issued recipients excluded unless replacement is deliberate.
5. Reconcile the final count and inspect delivery separately.

A partial failure is not always a balance problem

The pre-send balance check catches known shortages, but background work can still encounter rendering errors, changed eligibility or other failures. Some items may succeed while others fail. Use the recorded results to decide what remains rather than assuming that every unsuccessful send created nothing.

Previously issued records are not invalidated merely because the balance is exhausted. Their live status can still change for independent reasons such as expiry, correction or withdrawal.